Shipping policy

Effective date: 1 July 2026

Thank you for shopping with Flossy & Pure. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods such as product launches, promotions or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details (where applicable).

Shipping Locations

Flossy & Pure currently ships within Australia.

We may offer international shipping in the future.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery location and shipping method selected.

Final shipping rates will be displayed before you complete your purchase.

Delivery Timeframes

Estimated delivery times after dispatch:

Standard shipping: 3–7 business days

Express shipping: 1–3 business days

Delivery times may vary depending on your location and the shipping carrier.

These timeframes are estimates only and are not guaranteed.

Tracking Orders

Where tracking is available, a tracking number will be provided via email once your order has been dispatched.

Customers can use this tracking number to monitor the progress of their delivery.

Delayed or Lost Orders

Once an order has been shipped, delivery is handled by the courier.

If your order appears delayed or lost, please contact us at admin@flossyandpure.com.au and we will do our best to assist with locating the shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Flossy & Pure is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • your order number

  • photos of the damaged item and packaging

We will review the issue and arrange a replacement or refund where appropriate.

Shipping Questions

If you have any questions regarding shipping, please contact:

Flossy and Pure Pty Ltd
ABN: 25 673 236 201
Email: admin@flossyandpure.com.au
Address: PO Box 2, The Entrance NSW 2261