Refund policy
At Flossy & Pure, we want you to shop with confidence. This policy explains our 30-day returns and your rights if something is wrong with your order.
30-Day Returns
Unopened products only. Changed your mind? Email admin@flossyandpure.com.au with your order number within 30 days of receiving your order, then return the product unopened and sealed, and we'll refund the product price you paid.
Opened products can't be returned. As toothpaste is a personal care product, opened or used tubes can't be returned for change of mind.
Returns apply to our single tubes and multi-packs bought directly from flossyandpure.com.au. One change-of-mind claim per household. Return postage is at your cost, and original shipping charges are not refunded.
These conditions do not limit your rights under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, contains an incorrect item, is faulty or is not as described, please email us as soon as you notice the issue. Include your order number, a brief description and photos of the product and packaging where helpful.
These items are covered under Australian Consumer Law whether opened or not. The 30-day period and one-claim limit do not restrict those rights.
Where a product has a major failure, you can choose a refund or replacement. We will provide the remedy required by Australian Consumer Law for other failures, including a remedy within a reasonable time. Where we confirm a fault and ask you to return an item, we will reimburse reasonable return postage costs. Please keep your postage receipt.
Return Process
Please email admin@flossyandpure.com.au before posting anything, whether you're returning an unopened product or reporting a faulty, damaged or incorrect item, so we can give you the correct return address and instructions. We may request proof of purchase and assess a reported product issue.
Refunds
Refunds are issued to your original payment method once your return arrives. Depending on your bank or payment provider, they may take 3–10 business days to appear.
Exchanges
We do not offer direct change-of-mind exchanges. You can return an unopened product for a refund and place a new order. This does not affect any right to a replacement under Australian Consumer Law.
Contact
Flossy and Pure Pty Ltd
ABN: 25 673 236 201
Email: admin@flossyandpure.com.au
Address: PO Box 2, The Entrance NSW 2261