Refund policy

Effective date: 1 July 2026

At Flossy & Pure, we want you to be happy with your purchase. This policy outlines when returns, replacements, or refunds may be available.

Our policy complies with the Australian Consumer Law (ACL).

Change of Mind Returns

Due to hygiene and safety reasons, we are generally unable to accept returns for oral care products if you change your mind.

However, we may consider change-of-mind returns if:

If a change-of-mind return is approved, customers are responsible for return shipping costs.

Original shipping costs are non-refundable.

Under Australian Consumer Law, customers are entitled to a replacement, repair or refund if a product:

If this occurs, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

Once reviewed, we will arrange a replacement, refund, or store credit where appropriate.

To request a return, please contact our customer support team:

Flossy and Pure Pty Ltd
ABN: 25 673 236 201
Email: admin@flossyandpure.com.au

If a return is approved, we will provide instructions and the appropriate return address.

Items returned without approval may not be accepted.

If a refund is approved, it will be issued to your original payment method.

Refunds may take 3–10 business days to appear depending on your bank or payment provider.

We currently do not offer direct exchanges. If you wish to replace an item, we recommend requesting a return (if eligible) and placing a new order.

If you have any questions about this policy, please contact: